9 responses so far ↓

• 1 Kathie Johnson // Feb 17, 2008 at 9:24 am

  Hi
  I am trying to email you a complaint about your Ocho Rios Jamaica Margaritaville. I may have sent two other emails so I am sorry if this is a repeat. I am trying my best.
  First of all I went to your Ocho Rios Jamaica Margaritaville this last week on the day of February 11, with twenty of my travel companions and we had a wonderful time eating lunch and drinking Margaritas, singing and dancing with the music. Two days later on the night of Feb. 13th, I went back to Margaritaville in Ocho Rios with ten other friends from my group because of the great time we had there two days before. I ordered a Margarita on the rocks salted, my favorite. I got a Margarita with no tequila. I paid for it and tipped him and the next drink I hoped that because I tipped him he would bring me a Margarita with the tequila. The bartender brought me my drink for the second time with no tequila. I paid for my drink $7.75 for the second time with a dollar tip for the second time. Now I didn’t want anymore so I didn’t order another drink. When I was just about finished with my third drink he brought me another Margarita again with no tequila. I didn’t order the drink but took it again and paid for the third time $7.75. I paid a total of $23.75 for drinks that had no alcohol. Also the change from the drinks was on the bar (Jamaican money) and he took the change without asking (it was under and around my purse) as a tip for himself. The money totalled $1.50 in Jamaican money.

  Now I bet your asking why I didn’t complain. Well I know I should have but I felt very uncomfortable and scared. I was not the only one who felt this way. My travel companions, men and women all between the ages of 45 and 55 all felt the same way. There was alot of security out side the restaurant in the mall area but nothing inside that we could see. This night there were very few tourists and alot of locals who were not very friendly. We were stuck at the restaurant because our ride back to the Riu (our resort) was not due back, we had to wait for him.
  I did not complain to the bartender because I was scared of him and I was scared of all the other employees and what my complaint might start and trouble that might ensue. I know that there were other people who were not happy with their drinks either and for the same reason (fear) did not complain.
  Also the music entertainment was for a short time Jimmy Buffet music turned way down low so that we could barely hear it. They did have a DJ that played next and the music he played was terrible. We did ask if he could speed it up a bit and he did not. He played for the bartenders because they knew all the songs, Celine Dion and other crap that you would hardly think would be at Margaritaville.
  I have been to the Las Vegas Margaritaville several times with friends and family and also the Key West Margaritaville and also Cheeseburger in Paradise in the Chicago area. My friends and family love going because of the great drinks and the wonderful Buffet music of which we are all big fans.

  This visit was a major disappointment because the drinks were not what we ordered, no alcohol, we were too afraid to say anything. There were hookers there. I know for sure because one of them offered her services to one of my travel companions. Also the trademark Buffet music was not even played for us.
  I am a Chicago girl and I am not afraid of much and never afraid to complain at restaurants and bars. I have traveled to Canada and Mexico and all over the United States and never have I felt that uncomfortable in an establishment. We were told not to go out in towns in Jamaica but because it was a Margaritaville we felt that we would be safe. Yes we did get back to the hotel in one piece but this was the first time I ever felt I was not safe in a Margaritaville.

  I just felt that you should know. I love your restaurant and will never turn down an opportunity to visit any of them but never again in Jamaica. I think that perhaps you should take a look at what I happening there. I wouldh’t want anything to hurt the good name of your restaurant/bar.
  Thanks a loving fan of Jimmy Buffett.
  Kathie Johnson
  1509 Cherrywood Lane
  New Lenox, IL 60451
  815-485-5911

• 2 Kurt Feyler // Apr 7, 2008 at 3:37 pm

  I’m writing today to warn anybody who visits the Ocho Rios location of Margaritaville to not use their credit card to pay for your tab. I visited the Ocho Rios Jamaica location on our way back to our waiting cruise ship. I was only in Jamaica for a short four hours on a tour of the falls there. After the tour of the falls, we stopped by Margaritaville for lunch before reboarding our ship. The reason I mention this is because due to our short stay in Jamaica I made no other purchases with my credit card. I bet you can see where this is going! Yep, I just got a phone call from the fraud department at Visa asking about suspicious activity on my card. You got it, in Jamaica. Looks like some friendly staff member of the Ocho Rios Margaritaville snagged my card info and went shopping. I can’t help but feel that I wasn’t the only unlucky customer who this has happened to. I bet they’re having a field-day down there with customers card numbers. Pretty sad if you ask me. After also reading the comment left by Kathie Johnson, it’s safe to say that the Ocho Rios location just may need a complete overhaul. Apparantly it’s a haven for crooks and hookers. Does anybody care???

  Kurt Feyler
  Denver, CO

• 3 Josh Martin // Apr 7, 2008 at 4:37 pm

  If you haven’t already, I would be sure to send an e-mail to Margaritaville at info@margaritaville.com

• 4 Margi Bodkin // May 29, 2008 at 2:33 pm

  I am trying to reach someone in reference to a green building product that will benefit your company.

  Thank you, Margi Bodkin

• 5 Richard Flanders // Jun 27, 2008 at 6:25 pm

  Please sign me up for Buffettworld at my email address richardflanders@msn.com. Oh, please tell Jimmy to come to Colorado this year.

  Thanks,

  Richard

• 6 Jan // Jun 28, 2008 at 11:41 am

  I bought a tee shirt in the gift shop on a recent trip to Cozumel, it is a large mens–it is Navy blue and has a margarita on the back surrounded by fish with divers hovering above it and says Cozumel dive team on the front. This is not a large men’s shirt…its more like a small!!!! considering the price I pd for it i am very dissatisfied that is doesn’t fit!!

• 7 Jan // Jun 28, 2008 at 2:26 pm

  I just received an email from Ian from the Margaritaville in Cozumel who denies they have a gift shop when is says right on the Margarita Cozumel website that they have store and sell Margaritaville merchandise and i emailed them thru the website!! This company will do anything for a buck!!! I thought i read somewhere that they are expanding….if this is the case, why would they do that when its obvious from the previous posts here they can’t manage the locations they have open. They apparently have thugs managing these facilities. I am teling everyone i know what a rip off Margaritaville is…..in more ways than one.

• 8 Brian // Jul 8, 2008 at 1:38 pm

  Does anyone know who or how to the Margaritaville Retail store buyers of merchandise?

• 9 Brian // Jul 8, 2008 at 1:38 pm

  Does anyone know who or how to contact the Margaritaville store buyers?

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